Being able to communicate with your cloud web hosting supplier any time you have any kind of questions or experience any troubles is very important and how fast they will answer and react is essential, especially if your site is business-oriented, as longer downtime can often mean losing potential customers. The support options are usually a way to recognize genuine providers from resellers. The latter usually respond only to emails or support tickets and you'll need to wait for a day or maybe more in order to get a response. In case the problem involves several replies, you could end up losing days in order to get a simple problem resolved. With a legitimate and reputable web hosting provider, you'll be in a position to connect with the support at any moment and get an instant response no matter what the problem or the question is - customer, pre-sales or technical one.

24/7 Customer Support in Cloud Web Hosting

We provide you with 24/7 billing, customer and tech support for all our cloud web hosting service. Even if you are not our customer yet and you have questions, we will help you without delay and give you the necessary information, in order to give you a choice to make the very best decision when you get your new website hosting account. We are available at any moment, including holidays and weekends, and we provide multiple means of communication to contact us - live chat, phone, emails and support tickets. For your convenience, we now have several phone numbers globally, thus you're able to call the one that is closer to you. The max response time for the emails and the tickets is one hour. The actual response time is no more than 15-20 min, which means that you can forget all about waiting for several days to get assistance for any task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Servers

All of the semi-dedicated servers that we supply come with 24/7 customer and technical support, which means that regardless of what problem you experience, you'll be able to contact us and we will help you quickly. The guaranteed response time for each e-mail or ticket that you open via your Hepsia hosting Control Panel is only one hour; usually the response time rarely is more than 20 min. In addition, we provide phone support with several local numbers around the world plus a live chat, which means that you're able to contact us and find more details about our solutions even if you do not have an account yet. We're able to assist you with any kind of question or a difficulty you have - payment methods, package specifications, email setup, hosting account settings, etc. If you use our services, you won't ever have an issue where you have to wait for a couple of days to get an issue resolved like you will have to do with lots of other service providers.

24/7 Customer Support in VPS Servers

Each and every VPS server package that we provide features 24/7 customer and tech support, so if you encounter any problem with the pre-installed software on your machine or you have any pre-sales or basic questions, you will be able to get in touch with us anytime, even weekends and holidays. For your benefit, we supply different means of communication - telephone support with several local numbers around the globe, live chat, email messages as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech issues as it will be much easier to keep track of what is going on. The maximum guaranteed response time for all of the emails and tickets is one hour, however it hardly ever takes that long to get help. When you obtain the Managed Services upgrade that we provide, our administrators will also help you with any third-party software issues.

24/7 Customer Support in Dedicated Servers

All dedicated server plans that we supply include 24/7 support through different means of communication and with a 1-hour max response time guarantee. In case you want to find out more about the plans or you have any kind of billing or general questions, you can phone one of the local numbers we have around the world or you could use our live chat support and consult with a live representative. For solely technical matters which require some help from a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you could send an email, since these channels are more appropriate to keep track of a given issue. The answer time for them rarely surpasses 30 minutes, so that you can forget about having to wait for a full day in order to receive assistance. Our support service is available for any kind of server-related matters, and the pre-installed software. When you'd like to receive support for third-party applications, you may consider ordering the Managed Services upgrade that we offer with all plans.