If you’ve never had a web hosting account or you’re switching companies and the new one deploys an account management tool that you have not seen so far, you may become baffled about how to accomplish a given task in your account or on your PC. For this reason, some companies have prepared a knowledge base, which specifies the most common enquiries and issues pertaining to their platform, instead of adding only some general information. This type of knowledge base will help you find the desired information swiftly and effortlessly, so you will not have to invest plenty of time and effort on issues that might require something as simple as pressing a button or marking a checkbox. In this way, not only can you get things done, but you can also become aware of loads of new and relevant details, both about the way you can administer your account and about the way the hosting service works as a whole.

Extensive Online Documentation in Cloud Web Hosting

If you’ve ordered your first cloud web hosting plan from our company or have moved your website over to us, you will become used to our services and our custom-built Hepsia hosting Control Panel in a jiffy as we have compiled a comprehensive web-based knowledge base where you can find all the information that you’ll ever need – both general info with regards to the service as a whole and more concrete info about the different functions that you can make use of and the challenges that you may encounter. The articles themselves are available in 2 places. The whole article list is accessible via the Control Panel’s Help section. You can read articles that are dedicated to the different functions in every section of the Control Panel as well. You can acquaint yourself with how to accomplish pretty much everything, from enabling an .htaccess config file to administering an electronic mailing list, and all the articles include elaborate guidelines, so you won’t ever become lost on account of an ambiguous text. Of course, in case you stumble upon a more specific obstacle and you’re unable to find anything about it in our knowledge base, you can touch base with our help desk support staff 24/7.

Extensive Online Documentation in Semi-dedicated Servers

We have compiled an exhaustive online knowledge base for all our current and prospective clients, so in case you buy a semi-dedicated server plan through us, you’ll be able to find any info that you are looking for at any moment. We have heaps of informative articles, which will help you better understand what is going on in your semi-dedicated server account – "What is PHP?" and "What are file access permissions?" are only 2 examples. Our elaborate manuals will help you do anything you want – extract an archive, import a database, forward a domain, and so on. On top of that, we’ve also got troubleshooting guidelines, which will allow you to discover what causes a certain problem and the feasible solutions for it. In case you’re not able to send email messages or your domain returns an HTTP 500 error message, for example, you can refer to our knowledge base and resolve the problem right away. The articles can be accessed through each Control Panel section, as well as through the dedicated Help section.