There are several ways in which you can contact the web hosting company whose services you’re using, but the one that you will always find no matter which company you choose is a support ticket system. This is the easiest method of communication for a number of reasons. In case no support engineer is available at the moment and they’re all engaged, a telephone call may not be answered, but a ticket will invariably hit home. Also, you can copy and paste extensive bits of information without having to worry about printing mistakes, and in case a given issue requires more time to be resolved or a number of responses must be exchanged, all the info will be in one and the same place, so each party can always see the comments provided by the other one. The downside of using tickets to get in touch with your web hosting company is that they are usually separate from the web hosting platform, which means that if you have to provide info or to adhere to directions, you’ll need to use at least two separate admin consoles and this number may rise if you would like to administer a couple of domains. Furthermore, a lot of web hosting providers reply to tickets after a few hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting around for an answer.

Integrated Ticketing System in Cloud Web Hosting

The ticketing system that we use for our cloud web hosting service is not separate from the web hosting account. It’s an essential part of our all-encompassing Hepsia Control Panel and you’ll be able to visit it at any specific time with just several clicks, without having to log out of your account. The ticketing system features a quick-search field, which will help you track down the status of practically any ticket that you have already submitted, in case you need it. Furthermore, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can find out how to fix a particular problem even before you submit a ticket. The response time is maximum 1 hour, which suggests that you can obtain swift assistance at any particular time and in case our customer support staff suggests that you do something within your hosting account, you can do it momentarily without leaving the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve got a semi-dedicated server account with us and you want to get in touch with our customer service team representatives, you will be able to post a support ticket straight from your Hepsia hosting Control Panel instead of using an entirely different help desk support platform like you’ll need to do with the vast majority of web hosting providers on the market. Our integrated trouble ticket system will enable you to open a new ticket without any hassle and to go through older tickets using a smart search box. Besides, you will be able to browse the relevant knowledge base articles that our system will present to you in accordance with the category that you pick for your new ticket. You can do all the abovementioned activities without signing out of your Hepsia Control Panel at any time, which means that in case you confront any problem or have a query, you can get in touch with our technicians and resolve the given problem in less than one hour through one single support platform.