There're lots of cloud web hosting companies on the market today, however the majority of them are resellers who have minimal resources, particularly in terms of support. One of the ways to distinguish them is the option to reach the company over the telephone. The type of support that you'll receive via this particular way of communication varies depending on the provider - several of them provide you with professional phone support, others offer basic and customer support only since some matters are more time-consuming and it is easier to be resolved with a ticket, especially if the issue has to be escalated. However, it is good to know that you can contact your web hosting supplier as there're a lot of small-scale problems which can be resolved effortlessly and timely through a call, not mentioning that you'll be able to get more info regarding the services even before you become a client.

Phone Support in Cloud Web Hosting

We believe that having the option to communicate with a live representative is rather important, so we have 3 support lines around the globe (USA, UK and Australia) and you have the option to reach us over the phone for 14 hours every day. If you consider acquiring one of our cloud web hosting service, for example, you'll be able to phone us and find more about our solutions before you order to ensure that we cover all system requirements for your web sites. After your order, you will be able to call us about all of the sales and / or billing difficulties you may have, or receive any type of general or basic tech info you need. We have tried to find the perfect balance between telephone and ticket support, so for solely technical matters you will have to use the ticketing system, which will help you track the communication together with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be sure that there is always someone to help you if you have any questions about the semi-dedicated server plans that we provide. Whether you would like to learn more about the plans, you have some billing issue or some general issue, you can call us. Although some more complex troubles could require a ticket so as to give time to our technical support crew to analyze, we'll assist you with various tech questions over the phone as well, saving you precious time and efforts. As we have data centers on three different continents - in the United states of America, the United Kingdom and Australia, we have local phone lines in all of these countries as well. In case you're in a different country, we also have a global number where you're able to contact us.