Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Guarantee

  • All your support requests will be replied to in no more than 60 min after the support ticket or email is submitted. If your case calls for additional assistance from a server administrator, we’ll direct the ticket or the email to the person in charge and will leave a comment to notify you that more time will be needed for discovering a solution. Furthermore if you take advantage of the Managed Services package, any of the server management services included there will be executed whenever you decide.

  • Top quality support service

  • A Top–Class Support Service

  • We will be available to you 24–7–365 to respond to any questions that you may have pertaining to our Hosting Control Panel or any of the applications that we have installed for you on the dedicated web hosting server. If you also require help tackling server management procedures, you can take advantage of our Managed Services package, which includes backup hard disk storage space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as problem troubleshooting and software installation procedures

  • Intuitive help center

  • A User–Friendly Help Area

  • Each dedicated server comes with our free–of–cost Hosting Control Panel, which features a comprehensive knowledge base plus a selection of how–to video tutorials. Whenever you require help while working with the Hosting Control Panel, just click the Videos or Help buttons in the upper right corner.